FAQ

What is the Differance Between Free and Gold?

Free Membership
You have have to meet our standards to be able to have a membership in general and with a Free Membership you have a profile on the site, which means you can be looked up by anyone who comes to the site or finds us though searching for Dog Walkers.

Gold Membership
Like the free you have a Profile page and is searchable by the world, but on top of this we also promote your business on our Social Media streams, on a weekly basis. You also are invited once a month to write a post for our Blog that is aimed at promoting your business to the world or if not your business than an event or cause that is near and dear to your heart.

Gold members also have the ability to have a banner ad on our web site that promotes your business to all who see it while on our site. We offer the ability to make up one free banner ad for you or we can use an existing banner that you already have.

Prime Membership

Prime membership is currently not open to New Members, but what it consists of is Gold Membership plus access to our Reduced Insurance Rates.

Gold Membership

Gold Membership has many advantages over the Free membership, and for 40.00 CAD a year its hard to go wrong with a Gold Membership that is in short a Social Media chance at promoting your business to the world.

Outside of Social Media the benefits of being a Gold Member are…

  • You represent and are associated with other Professionals in your industry with maintain high standards.
  • Personalized Business Listing Profile, with your Logo, Service Area, Description and more
  • You will be part of the network referral program within our community
  • You will be able to use our Logo on your web site and promotional material setting you apart from other’s

How Often Should I Have My Dog Walked?

This varies from person to person and what your lifestyle is, some people who work outside of their home find it helpful to have their dog walked every day so that they are sure their dog will get time away from home and some fresh air.

Other people who work from home or part time might choose to only have their dog walked on the days that they are able to walk their dog.

But also some companies also have a min number of days that you have to sign up with them for walking your dog, so make sure to ask them what their time line is for what your own personal needs will be.

What happens in bad weather conditions?

Every company has their own policies regarding what they do when there is bad weather, so it is always best to ask what their policies are and make sure that what they tell you fits with what you are thinking. 

In general…

Hot weather / Heatwaves
Dogs should have access to water (walker should carry water for the dog on them at all times) and minimal pavement time should be possible (depending on the weather forecast).

Cold / Freezing
Dogs should have access to a warm van/car other wise short walks are the norm so the dogs do not get frost bite.

Rain / Snow / etc
Most walkers will walk regardless of the weather and rain and falling snow should be no different, but asking the company policy regarding this is also a good idea. Some companies provide towels to dry your dog off, other’s do not.

Smoke in the car with the dogs?

This is something that if you are a non-smoker you might wish to ask the company you are hiring to walk your dog.

Some Dog Walkers do smoke but other’s do not, so this is best to know up front if it is a concern of yours.

How Do We Set Up The Key Exchange?

This varies from company to company, but for many they will do a initial consultation at which time if all is in agreement between you and them they will ask you for set of keys (and fob available for your building).

Some building have a security desk, and thus allow you to leave your key with them – some companies will work with this option.

How Do We Pay You? When Do You Require Payment?

Every company is different in how they choose to set this up, some companies do a daily, weekly, bi-weekly or monthly billing options.

When you are setting things up with the company that you choose to go with, make sure that you understand their policies for payment such as how many days you have to pay and if there are any late fees for late payments.

Also make sure to understand their cancellation policy should you need to stop or put on hold the Walks.

Cancellation Policies?

This varies from company to company so make sure you understand what their’s is when you talk about what it if you are needing.

In general many companies have a set number of hours before a Walk/Visit that they need to be notified. Also some will have a cancellation fee that will apply if you have to cancel at shorter notice then their policies already state. And most will charge for the cost of the walk if they are not told about the cancellation.

Same walker every time?

Many companies do try to have the same person walk the dog, but depending on their polices you might have just have one walker or a primary walker and a backup secondary walker, this is something to talk with the company about so you can feel comfortable with their polices on the matter.

Do I Get A Report Card?

Some companies might not offer this option, but many do. This is something that you need to talk with the company you are hiring to walk your dog as each company has their own policies on the matter.

What is a Report Card?
A Report Card is a check in from the Walker that they have been to your place and picked up/seen the dog with other information as requested by you, they will also let you know when they have dropped off your dog (left the property). Normally the communication will give you a highlight of the walk/visit and anything that the walker might have noticed during the walk/visit such as a mess left in the house that the dog made, solid or not poop, etc.

What type of payments?

This varies from company to company, but most accept cash, cheques, and electronic money transfers and some do accept PayPal payment options.

Make sure to ask this when you are talking with the company you wish to hire.

How do they handle bad behaviour, like jumping up, aggressive play, poor recall or bullying?

Everyone company has their own way of handling this, so it is best that you understand their policies on the matter.

Do they reinforce already learned commands to help with ongoing training?

For the most part a company should follow what you have taught your dog when it comes to commands, but this is something that you do need to make sure you are both on the same page with.

Have they ever had a problem with an aggressive dog? If, so how did they handle it?

This is something that is good to know, since the company/person  is going to me walking your dog you need to know their policy on the matter and experiance.

Have they ever lost a dog or had a dog run off on them?

Most companies/walkers have had this happen at one point in time or another, it happens but it shouldn’t – this is why you should ask and be comfortable with their answers.

What would you do if my pet got hurt?

This is something that needs to be asked, it is also why some companies do have on their forms  require VET contact information plus a secondary person to contact if they can not reach you in the event of an emergency should happen.

Will you call me if you can’t make a walk, or will you have a replacement?

This normally is covered under the walkers/company contact that they make with you. It should be stated clearly what their policies are regarding how many walkers was dogs vs what happens if there isn’t a walker who can.

The time they will walk the dog?

This varies from company to company but if you have a pacific time that you need to have your dog walked/visited then make sure they understand this need or that you understand their ability to walk your dog with the time frame needed.

Some walkers/companies have set times that they walks dogs, do dog visits, etc. So asking what their time frame for you will be so you can understand if they will be the right fit for you and your dog.

Where they will be walking the dog?

Depending on where you are and the company you hire some have set places that they like to walk the dog(s) they have in their charge. So it is best to know up front what this is if you have a preference for where your dog will be walked make sure to let them know upfront.

How many dogs will be included in the group, or if it is private?

This is something that does need to be asked as some dogs do better on single private walks while other’s prefer a pack/group walk – so knowing what the company/person offers is important.

How long the walk will be and the cost?

This of course varies from company to company some only offer 30 min walks others only an hour and some have a sliding scale option, so best to ask and find out what your options are.

When it comes to the cost of dog walking, that also varies as there is no set standard fee for the industry unlike minimum wage there is no such within the industry in general.

Many companies have a set base they work from so you can expect to pay at least what minimum wage for your area (but that is not a guarantee) by a general rule of thumb.

How they will bill you?

Some companies offer various options for payment plans, some will give you a actual invoice regarding your payments other’s will issue a electronic one.

Insurance

If you are thinking of hiring a dog walker or sitter, we highly suggest that during the first interview you ask for a copy of the walker/sitters insurance policy BEFORE hiring them. They should bring a copy with them. You can ask them during the first phone conversation to make sure they bring the copy.

Please be aware that the policy may not cover negligence of the walker, as no one can contract themselves out of negligence. If something happens and you believe the walker/sitter was negligent, you will need to pursue the matter via the courts.

Can I Come On A Walk With You?

If they balk at the idea, call another company/walker. They should be more than happy to have you tag along to see how much fun your dog will have.

What is a Pet Sitter?

One who provides multiple visits to the pet owner’s house for the purpose of checking up on pet and the owners’ dwelling. It is not necessary for the Pet Sitter to stay overnight with your pet.Pet Sitters provide a service for pet owner’s who would like to have their pet remain in their own home while they are away The Pet Sitter will visit the home and care for the pet by way of exercising and feeding and general personal attention. A “house check” is usually involved as well. The time, day, and number of visits are to be determined between the client and the sitter. Forms and information sheets should be provided for the client to fill out upon booking. If you are looking for someone to stay overnight with your pet, you should specify during your inquiry.

What is a House Sitter?

One who visits during the day and stays at the client’s house and cares for the pet(s) and house overnight. House Sitters provide the client with the peace of mind that their house is “lived in” while the client is away. This is especially good if you do not have neighbours or friends that can watch over your house for you. If you have a pet, the house sitter will be there for him/her overnight. This service is a very personal choice which provides your pet with care in their own environment. Information sheets and forms should also be required.

What is Home Boarding?

A place where the client’s dog or cat lives temporarily in the home of the pet care provider during the client’s absence. Other pets may or may not be present. Home Boarding is an alternative to a kennel style of care for your pet while you are away. It is also a very personal type of care usually provides at least two daily walks and always supervision overnight. Since the client’s pet lives in the home of the pet care provider, the pet is cared for as if it were back at home. The pet always receives hands on attention and is rarely left alone. Certain requirements apply when a pet is brought to stay in a home. The boarding facility/home should require you to fill out a question and information form on your pet. There is a strict consensus that every dog is well socialized, friendly with other dogs, healthy and trained with a recall and other commands. Many other requirements shall apply to the personal boarding home. There are different home environments to choose from as some may be more suitably designed for pets than others. Some homes may be able to accommodate multiple dogs and others just one or two. There should be a limit to the number of dogs a home can include. City by-laws need to be taken into account as well as the size, space and location of the home. Always check where the pet will be exercised and sleep. Visit the home/facility with your pet to see the arrangement for yourself. Home boarding may also be referred to as “kennel free boarding”, “homestyle boarding”, “home environment”, and “home-away-from home care”, etc.

What is a Kennel?

A place where the client’s dog lives temporarily in it’s own separate section of an enclosed area with independent access to outdoors. Kennels are good for dogs that may not be socialized well with other dogs. Since the dogs have their own separate quarters, this situation is best suited for dogs that do not experience separation anxiety when the owner departs and do not require a lot of human or other animal interaction.

What is a Doggie Daycare?

A place that provides supervision for multiple dogs for the day. (how many hours in a day is determined by the daycare) Daycares provide socializing, exercising, training reinforcement, light grooming and sometimes meals, while the dogs are supervised for the day. The length of a day may vary from one daycare facility to the next. A personal visit to the daycare facility is recommended.

What is a Professional Dog Walker?

A handler of a dog or dogs in a manner of control in a suitable environment for the purpose of exercising and socializing the dog as a daily service. Professional Dog Walking is the core of all pet care. Daily dog walking provides a dog with a positive and healthy outlook towards its surroundings. Daily exercise helps to maintain or develop a dog’s good temperament. Simple basic obedience training should be reinforced while on the walk to maintain the control, respect and bond between human and animal. Ask your dog walker if he/she is knowledgeable in dog training methods and uses positive reinforcement. An information and question sheet should be provided for the client to fill out.