Professional Dog Walking Info in North Vancouver Area
Thanks for contacting us. We've been super-busy, dealing with this issue for the past year, but especially over the last few months. Final decisions will most probably be made in our next Council meeting on April 24th. It's been a very frustrating process, and the proposals made up by people who know nothing about our vocation. There's been no public input session as such, only some meetings with us (and then only at the Council's request, after Staff initially tried to push this through at the first Council meeting of April 2005, without consulting with us), and separate meetings (closed to us) with apparently other "stakeholders" and trainers, environmentalists, etc. We have a different situation that you even here, as we have endless mountain trails on the North Shore, that we don't even meet people on, making their proposed restrictions even more ridiculous. Below I will list how you can view the main information, including the latest proposal by Staff (which is worse than their original proposal from a year ago), and amendments that a sympathetic Councillor is trying to have made. Sharing information may help all of us. Over the past year, we have done a lot of our own research, and have put together an extensive booklet for the Council. I have a lot of documentation on this, if you want me to forward anything, as I'm sure some things will be pertinent for you, too.
North Vancouver website: www.district.north-van.bc.ca , click to the left on "government", then on "Council", then on "agenda/minutes". Then click on the minutes for April 3/06 (which was our last Council meeting on this issue). Follow these leads:
Are you guys facing the same list of unproven allegations as we are? You will see by some of the ridiculous speeches...There are some crazy people in the public, under whose unproven testimonies we are mercy to.
Micki
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Honourable Mayor and Council,
We recognize that you must get a multitude of e-mails every day, not least of all the volumes you have received regarding this issue. We ask that you bear with us with some more, as this is a very important process.
As we did not get a chance to answer the concerns that was voiced by Council members at the meeting on April 3, 2006, we would like to do so now. We think that it is very important that all your questions and concerns are fully answered, so please do not hesitate to ask us anything, at any time.
The purpose of regulations
We think that Councillor Muri summed up the purpose of any regulations perfectly: "To use
against repeat offenders." This is what we want, a system of accountability, where the
responsible professionals are rewarded by being allowed to continue their chosen vocation with
passion and success; and where offenders are weeded out of the system. A system where not an
entire industry is punished for the offenses of a few.
Control of dogs
Several Councillors, as well as the Mayor, have voiced their concern about the issue of the
control of a number of dogs. This is a very important, valid concern, to which our collegue,
Laurie Lerner of Pet Pals, has written a detailed response. I will attach that for your review.
A one-on-one discussion would be much more desirable for all parties, and I know she is trying
to achieve that as well through telephone conversations. We really hope that one or more of you
will accept the offer to join a dog walk, so you can really see how it works. This is the best
and most effective way to answer your questions about control!
We also encourage you to contact Andy Robinson, Senior Park Ranger of the District of North Vancouver. Over the course of several years, Andy has joined at least 2 dogwalking companies on several hikes. He could give you a first-hand report on his experience and perception of our control over the dogs.

Furthermore, you will receive some e-mails from various people who have come along on dog walks with us over the years. We feel that it's important that you read these e-mails, as they will give you further valuable insight into how the general public perceive our level of control over the dogs.
Increase of rates
It was suggested by Councillor Nixon, that if our rates are not profitable as they are now, we
will need to raise them. This will already happen for many of us if we are to walk anything
less than 8 dogs. The real issue is, how much we will have to raise our rates by. The less dogs
we are allowed to walk, and the less walks we are allowed to do, the more we have to charge.
With the present proposal as is, our services will become truly unaffordable. It is important
to note that there needs to be consideration of not only the livelihoods of Professional Dog
Walkers, but the affordability and accessability of a very essential service, to a very large
part of the North Shore population.
Furthermore, the people that are responsible enough to hire a dog walker in order to give their animals what they need, should be commended, not hindered or punished. I know that the animal shelter absorbs a considerable amount of funds; the public helps to reduce this burden with adoptions, but will do so only if they can afford to keep a dog. This will not be the case, should rates rise unreasonably.
To add to this further, with less dogs and/or walks allowed, we won't be able to continue our volunteer community service, which includes free walks for the dogs of sick, poor, and handicapped people. We will no longer have space or time to accommodate this sector.
The experience for the dogs
Councillor Harris mentioned that some dog experts have indicated that bulk walks are not always
a good experience for some dogs. This is true, which is why those types of dogs are not taken
in a group; this is where those companies that offer individual walks come into the picture.
This is part of our screening process, as described in the attached document by Laurie Lerner.
The same goes for any dogs that do not enjoy the ride in a vehicle, in close proximity to
several dogs. In such cases, the dogs in questions are separated in the vehicle, to their
comfort level. The dogs that do participate in the group walks, and have been approved by us to
be appropriate for such, thoroughly enjoy their experience with a bunch of their buddies, in
and out of the vehicle. The play often starts as soon as they get into the vehicle, and often
stops only when they are dropped off at home again; others they simply fall asleep, happy after
a great outing. This process also provides them with very important social interaction, and
teaches them proper dog behaviour. Very often our professional guidance, behavioural
experience, and leadership helps the dogs feel secure and confident, preventing occurances
similar to the one that Councillor Muri experienced. This can even be compared to playschool,
where children learn interaction skills, and how to behave properly.
In association with that, please note that these outings not only provide the dogs with exercise, but with necessary mental stimulation. It is not acceptable for a dog to sit at home for countless hours during the day, staring at the walls in boredom, or worse, destroy the house or yard, bark up a storm, or even escape to roam the neighbourhood.

However, we do agree that dog handlers should have some level of experience, training, and pertinent background. You will find that most of us do. If there are offenders to guidelines and bylaws that act unprofessionally perhaps as a result of the lack of such a background, will be punished under a new ID system. Many of us not only have a background in animal care (dog training, veterinary offices, volunteer with shelters and rescue groups, etc.), but take on-going courses, seminars, and read books and updated publications. In addition, many of us have been Professional Dog Walkers for anywhere between 7-12 years, and have thousands of hours of group walks experience in the North Shore forests. Those people I'm talking about are truly professionals, whose background and experience makes them much more qualified than any one specific training course ever could.
We have also addressed the issue of gaining necessary dogwalking experience with Staff in the past. We proposed a "Graduated Licensing System" (GLS), whose purpose was to address this issue specifically. This system would allow new walkers to take a certain number of dogs only during the first 6 months (4), and then 6 dogs for the next 6 months, to be increased up to 8 after that. This was to be accompanied by a testing system. The number of dogs and time frame can be adjusted, but we really felt that this was a very viable option. The GLS is the only solution so far that would actually address every concern each Councillor has voiced. It would address the issues of control, experience, safety, and would help to prevent incidents from actually occurring, since mistakes are usually made by newer walkers with less experience.
Furthermore, we were told that one District Staff member has contacted Dr. Stanley Coren, Dog Behaviourist and Dog Obedience Trainer, who suggested to him that size and weight of the dog, as well as the handler could be part of the process. Though we do not believe that you can involve the handler's weight, we'd like to point out that in a past proposal to the Staff, we suggested that in order to allow us a larger number of dogs, we could have a designated number of dogs in the group to be small dogs. This would also address the public perception of what may be considered a less intimidating group. Both the GLS and the big dog/little dog idea were turned down by Staff.
Commercial Dog Walking bylaws in other cities
It has been brought to our attention that Toronto has a bylaw in effect that allows 3 dogs
maximum on leash to be walked. We have researched this, and also talked to about several
dogwalkers from Toronto to confirm our research. The fact is that when this bylaw was passed in
2004, it not only affected the general public, but also commercial dogwalkers; this caused
negotiations to start, just like here. Last year the municipality decided to let the
professional dogwalkers take 5 dogs (off leash in designated areas), until they had come to an
agreement, and a new bylaw is passed. So this is what they're allowed at present, and the
dogwalkers are hoping to achieve a maximum of 6.
Thank you again for your consideration.
Sincerely,
Micki and Adam Ashurst
The Black Dog Cookie House
(604) 990-9062
(604) 839-9062
2052 Larson Rd.
North Vancouver, B.C.
V7M 2Z9
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Dear Mayor and Councillors,
We have received and carefully analyzed the new draft report to Council and proposed new bylaws, regarding commercial dogwalking. While we find the report to be full of holes and would like to see many more changes made, as a group of businesses, we have noted our major objections below, for you to consider before the Council meeting on April 3, 2006.
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Public safety and perception
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Dear Mayor and Councilors,
On April 4, 2005, the District of North Vancouver's Council meeting included an issue regarding Commercial Dogwalking. At the time, the issue was sent back to Staff, to have discussions with the commercial dogwalkers. Since then, we have formed the North Shore Dog Handlers Alliance, with the goal in mind to uphold the highest standards in our business. This Alliance also allowed us to work more effectively with District Staff. Our commitment was to find solutions to the concerns raised, while allowing this important industry to continue to service thousands of residents on the North Shore in an affordable manner.
We have put a considerable amount of time and effort into this commitment. We have come up with what we consider some very workable solutions for everybody, but did not have the opportunity to discuss all of them with the Districts. We were told that the Districts of North and West Vancouver wanted to implement the same bylaws across the North Shore. With that in mind, we had three meetings with North Vancouver alone (April 19th, May 31st, and July 6th), and one meeting on with both Districts. This latter meeting on July 13th was the last one that took place. After this last meeting, we continuously tried to set up another one, to discuss further ideas we came up with. Despite several phone calls and e-mails to bylaw staff in West Vancouver, we never even received a reply. Dennis Back of North Vancouver told us that he did not want to meet without West Vancouver, but couldn't get them to commit to a meeting, either. Finally in October, he told us that we should postpone further meetings until January, when elections were over, and the new Council had settled in.
Furthermore, as we were sensitive to the apparent complaints that the Districts had received about commercial dogwalkers, we have repeatedly asked for documentation of such complaints. Neither District has ever been able to provide us with such documentation. It seems that whenever a complaint comes in, it is taken at face value, without any follow-up or verification of its authenticity. How can we address the concerns about public safety, if there is no apparent proof of such a great threat? Nevertheless, in the proposals we put forward to the Districts, we addressed these concerns. All of our ideas and proposals have been rejected or ignored, sometimes with the reason that it would be "too complicated" or involved "too much red tape".
On February 10th, we received notification of a meeting between dogwalkers and both Districts, as apparently they had been having meetings without the dogwalkers, and had come to some conclusions. We requested a later date, as many of the business owners were either out of town, or had prior commitments. This request was rejected.
This is a timeline, of the Districts' proposals given thus far:
March 14, 2005 - Original proposal to Council regarding bylaw 7534 - a maximum of 4 dogs, with 2 on leash at all times (District of North Vancouver).
June 30, 2005 - Report to Council by District of North Vancouver, Tracking number RCA - 2005-00335; File number 09.4020.30/008.000 - a maximum of 5 dogs, with no off-leash restrictions other than those pertaining to underage dogs and aggressive dogs.
February 16, 2006 - meeting with Commercial Dog Walkers, and the Districts of North and West Vancouver - maximum of 5 dogs, with 3 on leash at all times. This proposal is apparently non-negotiable, and is to go before Council as is, without further discussions.
As you can see, the Districts seem to have digressed in their proposals. The only difference between the proposals of March 14/05 and Feb. 16/06 is that commercial dogwalkers would be allowed one extra dog on leash.
The original concern with the numbers was, as it still is now, that this would put most dogwalking companies out of business, and would rob thousands of North Shore residents of a valuable service. Many dogwalkers simply cannot do a whole walk with that many dogs on leash, without great risk of injury. After having talked to fellow dogwalking companies in Vancouver, they made it clear that after their new regulations came into effect in Pacific Spirit Park (8 dogs maximum, with 5 on leash at all times), the number of injuries to dogwalkers went up considerably. Furthermore, the only people that would be able to afford a revised, much more expensive service, would be the elite of the North Shore. The majority of residents, and our clients, would be left to fend on their own with bored, under-exercised, under-stimulated, under-socialized, and aggressive dogs.
All that we have always asked, and are still asking, is that the Districts work together with us to find viable solutions for everybody. We were hopeful and optimistic before this latest meeting, that we were heading in that direction (as you can see from the proposal of June 30th). Please help us in convincing your Staff, that this matter needs more discussions. If this means that it takes more time, it would be time and energy well spent, to save many small businesses, and provide an affordable service to all income groups. We do not feel that the utmost effort has been put forward by the Districts, to take all parties' concerns into account. The North Shore Dog Handlers Alliance has put together a book with documentation and proposals. Many of you may already have this; if you don't, please ask us for a copy, as it is instrumental in helping you understand this issue.
Sincerely,
Micki and Adam Ashurst
The Black Dog Cookie House
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"Other companies make a living charging higher prices; why can't you?"
We are concerned with those clients that cannot afford a price increase, including families, the handicapped, and the ill. We are community-oriented. These are hundreds of taxpayers that we provide an essential service for.
If we do stay at the same prices, here is the impact:
Environmental concerns
On the AM radio station News 1130 on Monday, July 11, 2005, conservation officer Mike Peters was reported as saying that they suspect the main causes of the drastically increased bear population is believed to be twofold: garbage left out readily, and the fact that we had a warm winter; this means that the bears did not hibernate as usual, and so are more hungry than usual, prompting them to search for food in all places.
It's easy and convenient to point to PDW's as a large contributing factor to the overflowing bear population, but there is no proof, and we are only a part of trail users. Surely housing development and the above mentioned factors are much more likely causes of this increase in the bear population. In no reports or newscasts has there been mention of higher foot traffic in the forest trail as a possible cause. It is just as easy of a guess that our presence in the lower alpine may even keep more bears from entering residential areas as bears are not fond of dogs. Furthermore, dogs still have to be walked by someone, so the traffic in the trails will essentially be the same or greater, and spread over more hours of the day.
Furthermore, we would like to see documentation / proof of complaints, and how they were dealt with / followed up on. This is not because we do not believe the complaints are coming in but because it is very difficult to know how to react to these allegations when we know so very little about them. We have been informed by a Park's Board Staff member that complaints are put under the title of "Dogwalkers". This includes anyone who walks a dog, professional or private. Also many of the complaints are after-hours and weekends when PDWs do not work.
This research clearly demonstrates that with enforcement of bylaws, proper signage, and public education, this could work.
District Staff don't like the idea of a graduated licensing system, yet they state public safety is of utmost importance to them. The graduated licensing system is designed to address public safety, otherwise any inexperienced handler can pay their money, get a business license / permit, and start walking x number of dogs. This would be much more unsafe for the public, than if an inexperienced handler were to start of slowly and with a small number of dogs, only to increase this as their experience increases, and they become more competent.
"We have been getting complaints from the public for years, concerning negative encounters with PDW's."
Please show us the documentation. This is not because we do not believe the complaints are coming in but because it is very difficult to know how to react to these allegations when we know so very little about them.
We are curious as to the number of complaints there are claims too. The majority of PDW's encounter very few people, especially since our group walks are mostly during the day Monday to Friday when most people are at work. According to our own research, here are some statistics:
* Most companies walk twice a day, 5 days a week, with an average of 6 dogs. That
translates to 12 dogs per day, 240 dogs per month, and 3120 dogs per year.
"How did you arrive at the number 8?"
Many of us have experimented in taking more dogs than 8. All of us have agreed that 8 is the limit that we're comfortable with. That is the result of dozens of dogwalkers, having walked and trying out different group sizes for years. It is significant that this number 8 we have agreed on is based on years of experience by many dogwalkers; thus it is a conclusion that was truly reached by experience and professional opinion. This is why we didn't arrive at the meetings, asking for 10 dogs or higher; we truly believe that this is an acceptable number by everybody. This is a number that works in our Professional Opinion.
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